Refund & Return Policy

Last updated: October 31, 2025

Thank you for shopping at Uptime Accessories!
We value your satisfaction and want to ensure a smooth shopping experience. Please read our refund and return policy carefully before making a purchase.

1. Eligibility for Returns

You can request a return or exchange if:

• The product is defective, damaged, or incorrect upon delivery.

• You contact us within 2 days of receiving your order.

• The item is unused, in its original packaging, and includes all accessories.

Note:
Returns are not accepted for items damaged due to misuse, mishandling, or normal wear and tear.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or unsealed earphones, earbuds, or other hygiene-related products

• Charging cables, data cables, or adapters that show signs of use

• Sale, promotional, or clearance items

3. Refund Process

Once we receive and inspect your returned product:

• If approved, your refund or replacement will be processed within 5–7 business days.

• Refunds will be made through your original payment method (or store credit, if applicable).

If your return is rejected (e.g., due to product misuse or incomplete packaging), we will notify you and return the item back to you.

4. Exchange Policy

If you received a defective or incorrect item, we’ll be happy to replace it at no additional cost.
To arrange an exchange, please contact our support team with your order number and clear photos of the issue.

5. Cancellation Policy

You can cancel your order before it has been shipped.
Once the order is shipped, it cannot be canceled. You may still request a return after receiving it, following the conditions above.

6. How to Request a Return or Refund

Please contact us via email with the following details:

• Full Name

• Order Number

• Reason for Return

• Photos or Video Proof (if product is defective or damaged)

📧 Email: uptimeaccessories@gmail.com
🌐 Website: uptimeaccessories.com

Our support team will respond within 24–48 hours.

7. Shipping Costs

• Return shipping costs are the customer’s responsibility unless the product was defective or incorrect.

• In case of our error (wrong or faulty item), we will bear the return shipping charges.

8. Policy Updates

Uptime Accessories reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated date.